The Medcare culture

Corporate compliance

The Medcare is a medical facility bound by the regulations and medical laws of the Socialist Republic of Vietnam, as well as the Joint Commission International (JCI) standard in health services. We comply with laws designed to improve workplace safety, including environmental protection laws, prohibit discrimination and harassment, regulations on controlled substances, and screening of excluded individuals.

Professional ethics

The Medcare is committed to complying with ethical standards, integrity, and honesty. We are obligated to ensure that payments and reimbursements comply with applicable State and Government laws, regulations, guidelines and policies, all of which must be clear, transparent and accurate.

Conflict of interest

Employees and other service providers are responsible for being fully faithful to The Medcare, not to use their positions to benefit individuals at the expense of the organization through financial gain or otherwise. Potential conflicts of interest must be transparently reported, and as such, will not be tolerated in The Medcare.

Resource management

The Medcare are responsible for preserving, protecting and ensuring effective use of property. According to The Medcare regulations and labor rules, the use of the organization's equipment, supplies, or services for personal, non-work-related purposes, is strictly prohibited.

Privacy

The Medcare are obliged to maintain the confidentiality of patients, employees and other proprietary information, as well as those with business or professional relations with The Medcare. It is strictly forbidden to share confidential information with other employees or people outside the organization, unless the person requesting information has a legal and justified reason to know about the business purposes of The Medcare clinic.

Professional conduct

The Medcare establishes professional procedures in accordance with strict JCI standards and other compliance criteria where applicable. In the event of a dispute or patient complaint during a medical examination, physicians and staff at The Medcare are required to conduct a full, independent investigation based on scientific evidence, without bias, concealment or cheating. When necessary, it is required that a Professional Council be established to deal with patients and their interests. Doctors are required to attend all relevant professional meetings held at The Medcare, in order to address professional problems, exchange and share experience, and contribute to the continuous improvement cycle that exists within The Medcare clinic system.

Responsibility

Staff who violate the responsibilities set forth in the Code of Conduct and The Medcare rules, regulations and procedures may be disciplined or dismissed. Legal breaches can also lead to civil and criminal penalties, ranging from fines to imprisonment.

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